In this article, you will learn what to do if your charging group is marked as "offline".

TABLE OF CONTENTS

General Information

In the Monitoring menu, under the Charging Infrastructure submenu, you can view the status of your charging infrastructure. If the status indicators of the charging points in a charging group are marked with a black bar, this means that the charging points or the entire charging group are offline.



The "offline" status indicates that there is no connection between the SIM card, which is installed in the LTE stick inside the controller charging station, and the reev backend. The connection is established via the mobile network—the SIM card is a multi-SIM card, meaning it connects to the network that has the best signal in the area.


Causes and Solutions

Below are reasons for an offline status and how to resolve them. In most cases, a manual restart of the controller charging station helps (see point 3).


Charging Station Has No Power

Ensure that the charging station is connected to a working power source and that the FI switches (which are installed inside the housing of an ABL charging station) are turned on.


LTE Stick Is Not Properly Inserted

Ensure that the LTE stick, installed inside the controller charging station housing, is properly inserted. If the LTE stick is from the manufacturer Huawei, please check if the LED indicator is blinking green. If the LTE stick is from Alcatel, please refer to the following status indicators:

  • Purple light for a few seconds ➞ Power supply is ensured
  • Fast-blinking orange light ➞ Searching for network
  • Steady orange light ➞ Out of operation
  • Slowly blinking red light ➞ Registering in the LTE network
  • Steady red light ➞ Successfully registered in the LTE network


SIM Card Has Temporarily Lost Connection to the Mobile Network

In rare cases, the SIM card may lose its connection to the mobile network. To re-establish the connection, a physical restart of the controller charging station is required.


Instructions for restarting the following controller charging stations can be found here:

  • ABL eMH2 Controller-Ladestation here.
  • ABL eMH3 Controller-Ladestation here.
  • ABL eM4 Controller-Ladestation here.

After restarting, wait up to 30 minutes and then check your reev Dashboard to see if the charging group is back online. If this issue occurs frequently, it could be due to a weak mobile network connection at the location. Please contact our support team for a review of the mobile network and further assistance.

Support 

Do you have further questions or other concerns? Contact us via the button below. If this article did not answer all your questions or if you have suggestions for improvement, we welcome your feedback.

Your reev Team