eRoaming refers to the process by which electric vehicle users can charge across different charging station providers without needing separate contracts. This is made possible through platforms that connect various providers, ensuring unified billing and authentication.

TABLE OF CONTENTS

Use Case

  • You want to offer public charging. Customers of our eMobility Service Partner can charge at your infrastructure when eRoaming is activated. More information on eRoaming and billing can be found here.
  • To enable this user group, you must verify yourself with our payment service provider, Stripe. More information about this process can be found here.


Create User Group

  • To create the eRoaming user group, go to the User Groups menu and select Create New User Group from the top left.



  • Step 1: Review the necessary conditions for creating the user group and confirm the successful entry of information.
    • Address & GPS coordinates: Go to Monitoring → Charging Infrastructure → Use the sidebar menu of the charging group and click on the Show Details button. Under the eRoaming Settings category, enter the required data.
    • Charging capacity & renewable energy: Indicate whether the charging group uses renewable energy.



  • Step 2: Give the user group a name (this can be adjusted later).



  • Step 3: The contractually fixed tariff per kWh and the applicable VAT rate cannot be customized for eRoaming.



  • Step 4: Set the availability of eRoaming by defining the times during which you want to offer charging through eRoaming (this can be adjusted later).



  • Step 5: Decide whether the user group should be activated for the entire charging infrastructure (this can be adjusted later).



  • Step 6: Set if you want to prioritize eRoaming Users
  • Step 7: Review and confirm the details, and note the requirement to register your charging stations with the German Federal Network Agency (necessary for the public use of charging stations in Germany).



  • Step 8: If the user group is not activated for the entire infrastructure, you can specify whether it should be activated for individual charging groups (this can be adjusted later).



Configure User Group




Through the dropdown menu "..." the following settings can be modified:

  • Rename the user group
  • Delete the user group (only possible if no charging sessions have taken place through the group)
  • Archive the user group (if it has been used but is no longer needed)
  • View the history of changes to the user group
  • Adjust eRoaming opening hours


Box: Charging Stations

  • Gear Icon: Activate or deactivate the user group for individual charging groups at any time.
  • The number of charging groups or charging points where the user group is active is displayed.


Box: Tariff

  • The contractually fixed kWh price, which will be paid to you, is displayed.


Box: eMobility provider

  • Eye Icon: View which eMobility service providers (EMPs) can charge at your charging group.

Support

Do you have further questions or concerns? Contact us via the button below. If this article didn’t answer all your questions or if you have suggestions for improvement, we welcome your feedback.

Your reev Team